Privacy Policy
1. Privacy Policy
Unless otherwise specified below, the provision of your personal data is neither legally or contractually obligatory, nor is it required for the conclusion of a contract. You are not obliged to provide the data. Failure to provide data shall have no consequences. This only applies insofar as the processing operations below do not state otherwise.
“Personal data” means any information relating to an identified or identifiable natural person.
1.1 Server log files
You can visit our websites without providing any personal information.
Every time you access our website, usage data is transmitted to us or to our web host / IT service provider through your Internet browser and stored in server log files. This stored data includes, for example, the name of the visited webpage, the date and time of access, the IP address, the amount of data transferred and the requesting provider. The processing is carried out pursuant to point (f) of Article 6(1) GDPR by reason of our overriding legitimate interest to ensure the proper operation of our website as well as to improve our offer.
Your data will be transferred to Canada, among other countries. The EU Commission has adopted an adequacy decision for data transfers to Canada.
2. Contact
Controller/Data protection officer
Feel free to contact us at any time. The contact details of the controller are available in our imprint.
You can contact our data protection officer directly at: datenschutz@alveus.eu
Proactive contact of the customer by email
If you decide to contact us by email, we will collect your personal data (name, email address, message text) only to the extent you provide. The purpose of the data processing is to handle and respond to your contact request.
If the initial contact results in pre-contractual measures (e.g. advice in case of expressing interest to purchase a service or the preparation of an offer) or concerns an agreement already concluded between you and us, this data processing is carried out pursuant to point (b) of Article 6(1) GDPR.
If the initial contact takes place for other reasons, this data processing will be carried out pursuant to point (f) of Article 6(1) GDPR by reason of our overriding legitimate interest in handling and responding to your request. In this case, on grounds relating to your specific situation, you have the right to object at any time to the processing of your personal data pursuant to point (f) of Article 6(1) GDPR.
We will use your email address solely to process your request. Your data will subsequently be deleted in compliance with statutory retention periods, unless you have agreed to further processing and use.
Collection and processing when using the contact form
When using the contact form, we will collect your personal data (name, email address, message text) only to the extent you provide. The data processing serves the purpose of establishing an initial contact.
If the initial contact results in pre-contractual measures (e.g. advice in case of expressing interest to purchase a service or the preparation of an offer) or concerns an agreement already concluded between you and us, this data processing is carried out pursuant to point (b) of Article 6(1) GDPR.
If the initial contact takes place for other reasons, this data processing will be carried out pursuant to point (f) of Article 6(1) GDPR by reason of our overriding legitimate interest in handling and responding to your request. In this case, on grounds relating to your specific situation, you have the right to object at any time to the processing of your personal data pursuant to point (f) of Article 6(1) GDPR.
We will use your email address solely to process your request. Your data will subsequently be deleted in compliance with statutory retention periods, unless you have agreed to further processing and use.
3. Customer account & orders
Customer account
When opening a customer account, we will collect your personal data to the extent specified there. The purpose of the data processing is to improve your shopping experience and to simplify the handling of orders. The processing is carried out pursuant to point (a) of Article 6 (1) GDPR with your consent. You can withdraw your consent at any time by contacting us and without affecting the legality of the processing carried out on the basis of your consent up to the withdrawal. Your customer account will then be deleted.
Collection, processing, and transfer of personal data in orders
When you submit an order, we only collect and use your personal data insofar as this is necessary for the fulfilment and handling of your order as well as the processing of your queries. Data provision is required for the conclusion of a contract. Failure to provide such data shall result in the non-conclusion of any contract. The processing is carried out pursuant to point (b) of Article 6(1) GDPR and is required for the performance of a contract with you.
Your data is transferred, for example, to the shipping companies and dropshipping providers, payment service providers, service providers for handling the order and IT service providers that you have selected. We will strictly comply with legal requirements in all circumstances. The scope of data transmission is restricted to a minimum. Your data will be transferred to Canada, among other countries. The EU Commission has adopted an adequacy decision for data transfers to Canada.
4. Advertising
How we use your personal data when sending advertisement by post
We use your personal data (name and address), which we have received in the context of the sale of a product or service, to send you advertisement by post, unless you have objected to this use. The provision of this data is required for the conclusion of the contract. Failure to provide such data shall result in the non-conclusion of any contract.
The processing is carried out pursuant to point (f) of Article 6(1) GDPR by reason of our overriding legitimate interest in direct marketing. You can object to this use of your address data at any time by notifying us. The contact details for exercising the objection are available in the imprint.
Use of your email address for mailing newsletters
We use your email address irrespective of the contract to be performed exclusively to send you a newsletter for our own marketing purposes, provided you have expressly consented to this. The processing is carried out pursuant to point (a) of Article 6 (1) GDPR with your consent. You can withdraw your consent at any time by contacting us and without affecting the legality of the processing carried out on the basis of your consent up to the withdrawal. You can unsubscribe from the newsletter at any time by using the corresponding link in the newsletter or by notifying us. Your email address will then be removed from the distribution list.
Use of your mobile phone number for sending SMS advertisement
We use your mobile phone number irrespective of the contract to be performed exclusively to send you SMS advertisement for our own marketing purposes, provided you have expressly consented to this.
The processing is carried out pursuant to point (a) of Article 6 (1) GDPR with your consent. You can withdraw your consent at any time by contacting us and without affecting the legality of the processing carried out on the basis of your consent up to the withdrawal. Your mobile phone number will then be removed from the distribution list.
5. Shipping companies & merchandise management
Forwarding of your email address to shipping companies for information on shipping status
We transmit your email address to the shipping company as part of the contract performance, provided you have expressly agreed to this in the order process. This ensures you are informed by email on the shipping status. The processing is carried out pursuant to point (a) of Article 6 (1) GDPR with your consent. You can withdraw your consent at any time by contacting us and without affecting the legality of the processing carried out on the basis of your consent up to the withdrawal.
Use of an external merchandise management system
We use a merchandise management system to process orders as part of the contract performance. Your personal data collected for the order will be transmitted to 150 Elgin Street 8th Floor, Ottawa, ON K2P 1L4 Canada.
6. Payment service providers
Use of PayPal
All Paypal transactions are covered by the PayPal Privacy Statement. This is available at
https://www.paypal.com/webapps/mpp/ua/privacy-full
Use of personal data when selecting Klarna payment options
In order to provide you with Klarna’s payment options, we will provide Klarna with personal data, such as contact details and order information. This will enable Klarna to assess whether you can make use of the payment options offered by Klarna, and adapt the payment options to your needs. General information about Klarna is available here:
https://www.klarna.com/international/
Klarna will treat your personal data in accordance with the applicable data protection regulations and in accordance with the information in Klarna’s Privacy Policy.
https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/privacy