Order Retailer Catalogue

Privacy policy

Thank you for visiting our website and for your interest in our company and our products. To make you feel safe and comfortable when visiting our website, we take the protection of your personal data and its confidential treatment very seriously.

With this simple data protection declaration we would like to give you an overview of the collection and processing of your data in accordance with the applicable data protection regulations. You will find complete and detailed information on data protection in our detailed data protection declaration.

1 What information do we collect from you?

1.1 Technical information
We collect the IP address of your computer, the request from the client (browser) to our web server as well as its response and the website from which you are visiting us. We also store the date and time of the request, information about the browser type and version of your operating system and the Internet service provider you are using.

1.2 Cookies
We use session cookies on our website, i.e. small text files that are temporarily stored on your computer and saved by your browser, e.g. for login or more convenient use of our website. After the end of the web session (at the latest when the browser is closed) these cookies are deleted again.

1.3 Usage profiles
We use tracking services and cookies, so-called third-party cookies, to process user profiles under a pseudonym. Such a usage profile contains information about the behaviour of a visitor to websites. It is not possible to draw any direct conclusions about you. You can object to the creation of the user profiles at any time. You can deactivate the storage and use of cookies in your browser settings. Your cookies are deleted at the end of your Internet session.

2 How and for what are your data collected and processed?

We collect technical information automatically when you visit our website. Otherwise, we collect personal data only on the basis of your entries on our website (e.g. in the contact form) or through the use of cookies.

We need this data to operate and administer the website, to detect misuse and to rectify faults. In addition, to improve our offer on the website and to create pseudonymous user profiles, which we use for advertising and market research purposes - provided you do not object to this.

In some cases, we also use other service providers who support us as contract processors to the extent permitted by law.

Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google's collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under.

Heatmaps from hotjar
Hotjar uses cookies to process information including standard internet log information and details of the visitor’s behavioral patterns upon visiting our site. This is done to provide you with a better experience, and to facilitate the use of certain functions. Cookies are small data files transferred onto computers or devices by sites for record-keeping purposes and to enhance functionality on our site. Hotjar stores this information in a pseudonymized user profile. Hotjar does not process this information to identify individual users or to match it with further data on an individual user. Cookies are stored on your individual device and you have full control over their use. You may deactivate or restrict the transmission of cookies by changing the settings of your web browser. Cookies that are already stored may be deleted at any time. Should you visit Hotjar’s site with cookies deactivated, you may possibly not be able to use all of the functions on our site to the full extent. We use a select number of trusted external service providers for certain technical data analysis, processing and/or storage offerings. These service providers are carefully selected and meet high data protection and security standards. We only share information with them that is required for the services offered and we contractually bind them to keep any information we share with them as confidential and to process personal data only according to our instructions. We will only pass your data on to third parties without your express consent if we are obliged to do so by statutory law or an instruction by a public authority or court as outlined in the terms of service of hotjar.

3 What rights do you have to data protection?

You have a right of access, rectification, cancellation, processing restrictions, data transferability and the right of appeal to a supervisory authority. You can contact our data protection officer with your request: Data Protection Officer of alveus GmbH, Im Hegen 13 22113 Hamburg-Oststeinbek,, Germany, e-mail: datenschutz@alveus.eu.

4 Further information on other data processing systems

As a company, we process not only personal data on our website, but also in many other processes. Should you require further information that you cannot find here, please contact your contact person or our data protection officer.